1. Introduction
This Privacy Policy describes how ayu86 ("ayu86", "we", "us", or "our") collects, uses, stores, and protects the personal information of individuals ("you", "your", or "Player") who access and use our online betting platform at https://ayu86.cam (the "Platform").
ayu86 is committed to safeguarding the privacy and security of all Players, particularly those based in Indonesia. We recognize that our Players entrust us with sensitive personal and financial data, and we take that responsibility seriously. This Privacy Policy has been drafted in compliance with international data protection principles and applicable Indonesian data privacy regulations.
By creating an Account or continuing to use the ayu86 Platform, you acknowledge that you have read and understood this Privacy Policy in its entirety. If you do not agree with any aspect of this Policy, please discontinue use of the Platform and contact our support team to close your Account.
Scope: This Policy applies to all personal data collected through the ayu86 website, mobile-optimized site, customer support channels, and any other communication method associated with ayu86 services.
2. Definitions
For the purposes of this Privacy Policy, the following definitions apply:
- "Personal Data" means any information that directly or indirectly identifies a natural person, including but not limited to name, identification number, contact details, location data, and online identifiers.
- "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.
- "Data Controller" means ayu86, which determines the purposes and means of processing Personal Data collected on the Platform.
- "Third Party" means any individual, company, or organization that is not ayu86 or the Player.
- "KYC" (Know Your Customer) means the identity verification process ayu86 uses to confirm Player identity, age, and payment method ownership.
- "Cookies" means small text files placed on your device by the Platform to recognize your browser and store session and preference data.
3. Data We Collect
3.1 Registration Data
When you create an ayu86 Account, we collect the following information:
- Full legal name (as it appears on your government-issued ID)
- Date of birth (to verify you are at least 21 years of age)
- Email address
- Mobile phone number (for account security and verification)
- Residential address (province, city, postal code) within Indonesia
- Username and encrypted password
3.2 Identity Verification (KYC) Data
To comply with our anti-money laundering obligations and to verify your identity before processing withdrawals, we may collect:
- Government-issued photo ID (KTP – Kartu Tanda Penduduk, or passport)
- Proof of residential address (utility bill, bank statement)
- Photograph of the Player holding their ID (selfie verification)
- Bank account details or e-wallet details to verify payment method ownership
3.3 Financial Transaction Data
We collect records of all financial transactions on your Account, including:
- Deposit amounts, timestamps, payment methods, and bank account references
- Withdrawal requests, processing status, and destination account details
- Bet history, wagering records, game session data, and win/loss records
- Bonus claims, promotional activity, and wagering requirement progress
3.4 Technical & Usage Data
Our servers automatically record the following technical data whenever you access the Platform:
- IP address and approximate geolocation
- Device type, operating system, and browser version
- Session duration, pages visited, and features accessed
- Referral URL and search terms used to find the Platform
3.5 Communication Data
When you contact our customer support team, we retain records of:
- Live chat transcripts
- Email correspondence
- Any documents or screenshots you provide when raising a dispute or complaint
4. How We Collect Your Data
| Collection Method | Data Collected | When It Occurs |
|---|---|---|
| Direct Submission | Registration, KYC, payment details | Account creation, verification, deposits |
| Automated Collection | IP address, device data, session logs | Every Platform visit |
| Cookies & Tracking | Session tokens, preferences, analytics | Browser-level on site load |
| Third-Party Verification | Identity confirmation, fraud screening | KYC process, large transactions |
| Customer Support | Correspondence, complaints, documentation | Any support interaction |
5. How We Use Your Data
ayu86 uses your Personal Data strictly for the following purposes:
5.1 Account Administration
To create, maintain, and manage your Account; to authenticate your identity at login; and to process Account changes such as password resets, contact detail updates, and account closures.
5.2 Service Delivery
To process your bets, deposits, and withdrawal requests; to provide access to sports betting markets including BRI Liga 1, EPL, La Liga, and Champions League fixtures; and to facilitate your participation in casino games and togel (Indonesia's traditional numbers lottery) draws hosted on the Platform.
5.3 Legal Compliance & Fraud Prevention
To verify your age (21+), confirm your identity, detect and prevent fraudulent activity, comply with anti-money laundering (AML) obligations, and respond to legal requests from authorized authorities.
5.4 Responsible Gaming
To monitor betting patterns and flag potential signs of problem gambling; to enforce deposit limits, self-exclusion requests, and session time restrictions; and to communicate responsible gaming resources when warranted.
5.5 Customer Support
To respond to your queries, resolve disputes, process complaints, and improve our support processes based on historical interaction records.
5.6 Platform Improvement
To analyze usage patterns, identify technical issues, improve the user interface, and optimize the Platform's performance across devices used in Indonesia.
5.7 Marketing Communications
To send you relevant promotional offers, bonus notifications, and Platform updates where you have opted in to receive such communications. You may opt out of marketing communications at any time by contacting [email protected].
We do not sell your Personal Data. ayu86 does not sell, rent, or trade your personal information to advertisers, data brokers, or any third party for commercial purposes unrelated to operating the Platform.
6. Legal Basis for Processing
ayu86 processes your Personal Data under the following legal bases:
- Contractual Necessity: Processing required to fulfill our agreement with you (the Terms & Conditions), including account management, bet settlement, and payment processing.
- Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and responsible gaming obligations.
- Legitimate Interests: Processing carried out to protect ayu86's business interests, such as fraud detection, platform security, and service improvement, where these interests are not overridden by your fundamental rights.
- Consent: Processing for marketing communications and non-essential analytics, where you have explicitly provided consent. You may withdraw this consent at any time.
7. Data Sharing & Disclosure
ayu86 may share your Personal Data with the following categories of recipients under strictly limited circumstances:
7.1 Payment Processors & Banking Partners
When you make a deposit or request a withdrawal, we share necessary transaction data with your Indonesian bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) or e-wallet provider (OVO, DANA, GoPay) to process the payment. We share only the minimum data required for the transaction.
7.2 Identity Verification Services
We engage third-party KYC and identity verification providers to assist with document authentication. These providers are bound by strict data processing agreements and may not use your data for any purpose other than identity verification for ayu86.
7.3 Game Providers
To facilitate your participation in casino games and other gaming products, certain session and account data (such as a player identifier and bet amounts) may be shared with our third-party Game Providers. These providers are contractually prohibited from using this data for any purpose outside of game operation.
7.4 Legal & Regulatory Authorities
We may disclose your Personal Data to law enforcement agencies, regulatory bodies, or courts when required by law, or when we have reasonable grounds to believe disclosure is necessary to prevent fraud, illegal activity, or harm to persons or property.
7.5 Corporate Transactions
In the event of a merger, acquisition, or sale of all or part of our business assets, your Personal Data may be transferred to the acquiring entity. You will be notified of any such transfer and your options regarding your data.
8. Data Retention
ayu86 retains your Personal Data for as long as is necessary to fulfill the purposes for which it was collected, comply with our legal obligations, and resolve any outstanding disputes. Specific retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of Account + 5 years | Legal & regulatory compliance |
| KYC / identity documents | Duration of Account + 7 years | AML regulatory requirement |
| Financial transaction records | 7 years from transaction date | Financial regulation compliance |
| Betting / game history | 5 years from last activity | Dispute resolution |
| Support communications | 3 years from last interaction | Complaint investigation |
| Marketing preferences | Until opt-out or Account closure | Consent management |
Following the applicable retention period, Personal Data is securely deleted or anonymized so it can no longer be linked to an individual Player.
9. Data Security
ayu86 implements comprehensive technical and organizational security measures to protect your Personal Data against unauthorized access, loss, disclosure, or destruction:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the ayu86 Platform is encrypted using industry-standard TLS protocols.
- Encrypted Data Storage: Sensitive data including passwords (stored as salted hashes), financial data, and KYC documents are encrypted at rest using AES-256 encryption.
- Access Controls: Access to Personal Data is restricted to authorized ayu86 personnel who require the data to perform their job functions. All access is logged and regularly audited.
- Penetration Testing: Our Platform undergoes regular third-party security penetration testing to identify and remediate vulnerabilities.
- Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their Accounts for an additional layer of login security.
- Fraud Monitoring: Our security team monitors Platform activity 24/7 to detect unusual transaction patterns, suspicious login attempts, and potential account compromise.
Despite these measures, no digital platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, ayu86 will notify affected Players promptly and take immediate remedial action.
10. Cookies & Tracking Technologies
10.1 What Are Cookies?
Cookies are small text files stored on your device by your browser when you visit the ayu86 Platform. They allow the Platform to remember your preferences, maintain your logged-in session, and gather anonymized analytics data to improve user experience.
10.2 Types of Cookies We Use
- Essential Cookies: Required for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. You cannot opt out of essential cookies without affecting Platform functionality.
- Functional Cookies: Remember your preferences such as display language, preferred deposit method, and previously selected markets to improve your experience.
- Analytics Cookies: Anonymously track how Players navigate the Platform, which pages are most visited, and where technical issues occur. This data helps us improve the Platform.
- Marketing Cookies: Used to track the effectiveness of our promotional campaigns and to limit how frequently you see the same promotional message. These cookies require your consent.
10.3 Managing Cookies
You can control and delete cookies through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform, but it may affect personalization features and analytics accuracy. Disabling essential cookies may prevent the Platform from functioning correctly.
11. Your Rights
As a Player, you have the following rights regarding your Personal Data held by ayu86. To exercise any of these rights, please contact our Data Protection team at [email protected]:
11.1 Right to Access
You have the right to request a copy of all Personal Data ayu86 holds about you. We will fulfill verified access requests within 30 calendar days.
11.2 Right to Rectification
If any Personal Data we hold about you is inaccurate or outdated, you have the right to request correction. Basic account details such as email and phone number can be updated directly through your Account settings.
11.3 Right to Erasure
You may request the deletion of your Personal Data. However, this right is subject to our legal retention obligations. We cannot delete data that is legally required for AML or financial regulation compliance during the applicable retention period.
11.4 Right to Restrict Processing
In certain circumstances, you may request that we limit our use of your Personal Data to storage only while a dispute or correction request is being resolved.
11.5 Right to Object
You have the right to object to processing carried out on the basis of our legitimate interests, including profiling for responsible gaming purposes. We will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
11.6 Right to Withdraw Consent
Where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time by contacting [email protected] or by unsubscribing from the communication in question. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
12. Minors & Age Verification
The ayu86 Platform is strictly for adults aged 21 years or older. We do not knowingly collect Personal Data from individuals under 21. If we become aware that we have inadvertently collected data from a minor, we will immediately close the Account and delete all associated data.
Age verification is a mandatory step in the ayu86 registration and KYC process. You must provide a valid government-issued ID confirming your date of birth. Any attempt to circumvent age verification controls is a violation of our Terms & Conditions and will result in permanent Account closure and forfeiture of funds.
Parents and guardians who believe a minor has registered on ayu86 should contact us immediately at [email protected] with relevant details so we can investigate and take appropriate action.
13. International Data Transfers
ayu86's primary Platform infrastructure is operated through data centers that apply internationally recognized data protection standards. Your data may be processed in jurisdictions outside Indonesia where our technology providers and KYC partners operate. In all such cases, ayu86 ensures that appropriate data transfer safeguards are in place, including contractual data processing agreements that require recipient parties to maintain data protection standards equivalent to those described in this Privacy Policy.
14. Changes to This Privacy Policy
ayu86 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes to this Policy, we will notify registered Players by email and post a prominent notice on the Platform. We will update the "Effective Date" at the top of this document with each revision.
Your continued use of the ayu86 Platform following notification of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should stop using the Platform and request Account closure.
15. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ayu86 handles your Personal Data, please contact our Data Protection team:
Email: [email protected]
Response Time: Within 3 business days for privacy-related inquiries
Support Hours: 24/7 live chat available for urgent Account security concerns
For formal data subject access requests, erasure requests, or objections to processing, please contact us via email with the subject line "Data Privacy Request" and include your full name, registered email address, and a description of your request. We will acknowledge receipt within 48 hours (WIB) and fulfill the request within 30 calendar days.